This page is a starting template. Please have it checked by a qualified adviser and complete every item in square brackets before publishing.
1. About us
Raynes Park Airport Transfers is a private hire operator licensed by Transport for London under operator licence [TfL licence number], based at Raynes Park Bridge Road, London SW20 8ND.
2. Bookings
All journeys must be booked in advance, online, by phone or by WhatsApp. A booking is confirmed when we accept it. Please check your booking details carefully, including addresses, dates, times and flight numbers.
3. Fares
Fares are fixed at the time of booking for the journey described. The fare may change if the journey changes, for example if you add a stop, change the destination or need a larger vehicle. [State how airport drop-off charges, parking for meet and greet, tolls and Congestion Charge are handled.]
4. Waiting time
[State your free waiting time for address pickups and airport pickups, and any charge after that.] For airport pickups, free waiting time starts from the actual landing time of your flight.
5. Cancellations and changes
[State your cancellation policy, including notice periods and any charges.] Please contact us as early as possible if your plans change.
6. Payment
We accept card and cash. [State when payment is taken.]
7. Passengers, luggage and pets
The number of passengers must not exceed the seats in the vehicle. Please tell us about your luggage when you book so we can send a suitable vehicle. Child seats are available on request. Pets are carried when agreed at the time of booking, and assistance dogs are always carried.
8. Conduct
Drivers may refuse to carry anyone who is abusive, violent or who puts the driver or others at risk. [State any charges for soiling or damage.]
9. Lost property
If you leave something in one of our vehicles, contact us as soon as possible. [State how long lost property is kept.]
10. Liability
We will do our best to get you to your destination on time, but we are not responsible for delays caused by events outside our reasonable control, such as severe traffic, road closures, accidents or extreme weather. Nothing in these terms limits liability that cannot be limited by law.
11. Law
These terms are governed by the law of England and Wales.