This page is a starting template. Please have it checked by a qualified adviser and complete every item in square brackets before publishing.
Who we are
Raynes Park Airport Transfers ([registered company name and number, if a limited company]) of Raynes Park Bridge Road, Raynes Park, London SW20 8ND is the data controller for the information described here. ICO registration number: [ICO registration number]. You can contact us at info@raynesparkairporttransfers.co.uk or on 020 3642 6290.
What we collect
- Contact details: your name, phone number and email address.
- Journey details: pickup and drop-off addresses, dates, times, flight or train numbers, number of passengers, luggage, and any requests such as child seats or pets.
- Payment information needed to take payment. [Confirm how card payments are processed and by which provider.]
- Messages you send us by phone, email or WhatsApp.
How we use it
We use your information to take and manage your booking, send your driver to the right place at the right time, track your flight, take payment, respond to questions and complaints, and meet our legal obligations as a licensed private hire operator, which include keeping booking records.
Lawful basis
We process your information because it is needed to carry out the contract you ask us to enter into (your booking), to comply with legal obligations, and in our legitimate interest in running a safe and efficient service.
Who we share it with
We share journey details with the driver carrying out your booking. Our online booking form is provided by a third-party booking system, [name of booking system provider], which processes booking information on our behalf. We may share information with Transport for London or the police where the law requires it. We do not sell your information.
How long we keep it
We keep booking records for [retention period], which includes the period we are required to keep them as a licensed private hire operator. [Confirm the period with your licensing requirements.]
Your rights
You have the right to ask for a copy of your information, to ask us to correct or delete it, to object to or restrict how we use it, and to data portability. To make a request, contact us using the details above. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the bottom of the page shows when it was last changed.